If you have some questions or suggestions, you can contact us to know.
Sales question, Email: support@ipod-file-transfer.com
Customer service, E-mail: support@macsome.com
We would like to support the best products and servicesTutorils and How tos
Guide: How to use iPod File Transfer
How to copy files from Mac to iPod
How to transfer files from iPod to iPod?
How to backup files between iPod and iTunes
How to backup iPod Files to Mac
FAQs
1. I have iTunes installed on my Mac. But your program still can't recognize my iPod. Why?
A: Please keep your iPod connecting with your Mac and then open iTunes. After it is recognized in iTunes, please check the option "Enable disk use" on its control panel in iTunes. And then, your iPod will be recognized by our program, too.
When I selected several files to tranfer to iPod, but one file was transferred to iPod. Why?
A: It's the limitation of trial version. After you have bought a single user license, we'll send you a key / code to unlock the limitation.
Sales Support
Question 1: How can I get the free trial version of the software?
A: Download the software you want from our website and install it. When you perform the conversion, a registration request window will pop up. Please ignore it and directly click Later button, and then you get the trial version.
Question 2: Why I didn't receive the license code for several hours after my purchase?
A: There are several possible reasons:
1. Because of your Email setting, the letter with license code went to Trash directly. Please look for the letter there.
2. Your Email service provider rejects Emails from unknown senders, so the license code cannot be sent to you.
3. You provided invalid Email address when you ordered the software.
If you are under one of the last two situations, please contact our Sales Team at support@ipod-file-transfer.com to get assistance.
As an iPod File Transfer and iPod backup software among iPod, Mac, iPhone, and iTunes for iPod users,iPod Video Transfer helps you transfer iPod kinds of video files to computer, iPod, and so on. It can also support iPod backup to computer. Moreover, it supports File Transfer from iPod to iTunes.
iPod File Transfer is also a great iPod manager tool. You can browse file information, organize playlist and digital collection in iPod. Such as creating new playlist, deleting music. Moreover, iPod File Transfer works with iPhone as well.